Your operational partner for property managers

You manage the portfolio.BIVO takes care of maintenance.

From the resident's report to completed work. You approve the work and costs, follow progress and can step in at any time.

Property A · Stairwell lighting is not working

Illustrative example · 01 / 06

The resident reports it. You and BIVO see the same information.

A resident reports the issue and adds a photograph. The property manager and BIVO receive the report at the same time, with the same information.

ResidentReports and receives updatesManagerApproves, oversees and can step in at any timeBIVOCoordinates and manages work through to completion

New report · property A

Property A · Stairwell lighting is not working

Illustrative example · 02 / 06

The report gets a next step.

We check the circumstances and urgency, then organise the response. You can see who is handling the issue and what comes next.

ResidentReports and receives updatesManagerApproves, oversees and can step in at any timeBIVOCoordinates and manages work through to completion

BIVO manages the response

Property A · Stairwell lighting is not working

Illustrative example · 03 / 06

You approve the work and costs.

We prepare a proposal for your approval. Emergency action follows rules agreed in advance.

ResidentReports and receives updatesManagerApproves, oversees and can step in at any timeBIVOCoordinates and manages work through to completion

The property manager approves the work and cost

Property A · Stairwell lighting is not working

Illustrative example · 04 / 06

We coordinate the contractor and access.

We agree a time, arrange access with residents or the caretaker and give the contractor the information needed.

ResidentReports and receives updatesManagerApproves, oversees and can step in at any timeBIVOCoordinates and manages work through to completion

Contractor and access coordinated

Property A · Stairwell lighting is not working

Illustrative example · 05 / 06

We check and record the completed work.

We check that the lighting works and collect photographs and a record of the completed work.

ResidentReports and receives updatesManagerApproves, oversees and can step in at any timeBIVOCoordinates and manages work through to completion

Checked and documented

Property A · Stairwell lighting is not working

Illustrative example · 06 / 06

The property manager and residents are informed.

We notify you of completion. The work record and cost stay with the property, and residents know the issue has been resolved.

ResidentReports and receives updatesManagerApproves, oversees and can step in at any timeBIVOCoordinates and manages work through to completion

Lighting working · work completed

Your operational partner for property managers

You manage the portfolio.BIVO takes care of maintenance.

From the resident's report to completed work. You approve the work and costs, follow progress and can step in at any time.

Apartment building A with marked stairwell lighting

Property A · Stairwell lighting is not working

New report · property A

Illustrative example · 01 / 06

The resident reports it. You and BIVO see the same information.

A resident reports the issue and adds a photograph. The property manager and BIVO receive the report at the same time, with the same information.

ResidentReports and receives updatesManagerApproves, oversees and can step in at any timeBIVOCoordinates and manages work through to completion

Planned work

A clear maintenance plan for every property.

We plan regular inspections, servicing and refurbishment with you. We coordinate contractors, times and resident notifications.

Illustrative scheduleRegular inspections

Agreed appointmentInspection of shared areas
After inspectionProposed necessary work
After approvalWork and record

Records

Every property has its own history.

What broke, who repaired it and what did it cost? The information stays with the property, helping with future work and maintenance planning.

Illustrative example

Property A

Issue: The stairwell lighting was not working.
Work completed: Wiring checked and faulty sensor replaced.
Responsible contractor: Example: electrician, coordinated by BIVO.
Evidence: Work order, before and after photographs and test record.
Example cost: Example: €118.00 including VAT
Status / next step: Completed · next inspection by agreement.

Cooperation

Support for your management team.

We work with your caretakers and existing contractors. BIVO takes over agreed work and day-to-day coordination, while you set priorities and maintain your relationship with owners and residents.

The manager and your teamYou set priorities and keep an overview

BIVO + contractorsWe coordinate agreed work and execution

Frequently asked questions

Let's agree clearly.

We have our own caretakers and contractors. How do we work together?

Before starting, we determine who takes over individual tasks and how BIVO fits into your existing work.

Who approves work and costs?

You approve proposed work and costs according to agreed rules. Procedures for urgent cases are determined in advance.

How do we agree on responsiveness?

Together we determine the scope of cooperation, priorities and responsiveness according to the needs of your properties.

Let's start concretely

Let's start where your team loses the most time.

Tell us which properties you look after and what burdens you most in maintenance. Together we determine which tasks BIVO takes over.

041 420 243 info@bivo.si